To avail of our two-year warranty, you should comply with “Skyworth TV Warranty Policy” below. And please register your Skyworth unit and complete the customer information form to schedule a free home service and check-up. Visit and fill out this form https://skyworthphilippines.com/customer-information/
Skyworth Warranty Policy
1. Please carefully keep the Warranty Certificate and your purchase receipt (Sales Invoice/Official Receipt); these two will be your warranty proof.
2. Please dial our Customer Service Hotline (02) 8555-1-555 when you have any concern or problems during product use, we’ll provide our excellent service to you immediately.
3. Home service is limited to 29″ LCD/LED models and above, other models/products (including 19″, 22″, 24″ LCD/LED TV, DVD Player, Portable DVD, Earphone, Home Theater, etc.) below 29″ shall be on “carry-in” basis.
4. Coverage: Within the territory of the Republic of the Philippines.
WARRANTY TERMS AND CONDITIONS
To all our valued customer, below is our warranty terms and condition to all Skyworth TV products.
1. Two years warranty main parts (Panel, Drive Board, CPU Board), other parts one (1) year warranty upon purchase date, seven (7) days replaceable under normal use and six (6) months warranty and seven (7) days replaceable for all DVD PLAYERS, PORTABLE DVD PLAYERS, EARPHONE, and HOME THEATER.
2. For any product defect within terms of warranty, customer can go to Skyworth Service Center and bring Skyworth Warranty Certificate and purchase receipt (Sales Invoice/Official Receipt) for free check-up and repair.
3. Accessories (e.g. remote control, wall bracket, USB, and freebies) are not included in the service warranty.
4. Installation:
- Each new product purchased entitles customer to one-time demonstration service on the functions and usage of the product, the proof of purchase must be presented during visit prior to the demonstration;
- For TV wall mount installation, customer should be responsible for determining the condition of the wall before actual installation by Skyworth Service Center. Skyworth will not be responsible for any damage caused by insufficient wall load, such as marble or glass wall.
- Installation is not applicable on suspension type, or gypsum board, or other walls which cannot meet the wall installation requirements.
- Skyworth will not be responsible for non-Skyworth base stand or bracket damage;
- For any LCD/LED TV Wall Bracket, additional 1000php for 24″ to 43″, 1500php for 49″ to 55″ and 2000php for 65″ and above as installation charge.
5. Warranty Certificate and Purchase Receipt will not be re-issued if lost.
6. Warranty does not apply with respect to the following conditions:
- Products which have been altered, modified or repaired by anyone other than SPC authorized service center in a manner which has affected their performance, stability or reliability;
- Defects or damage caused by abuse, negligence, misuse, or failure to observe the instructions contained in the manual furnished at the time of original purchase;
- Defects or damage caused by accident, fire, flood, lightning or other natural disaster or voltage instability or other force majeure;
- Without Warranty Card or Purchase Receipt;
- Any alteration on the Warranty Card or Purchase Receipt;
- Product out of warranty;
- Any of the warranty seals are broken or shows evidence of tampering.
- Defects cause by insects like ants, cockroach, lizard and termites.
- Defects cause by water or oil leakage.
- Broken Panel caused by Misused or negligence.