Skyworth TV Trouble Shooting Guide

Skyworth TV trouble shooting guide, before calling a service technician, please check the following for a possible cause of the symptom and some solutions.

■ General Problem / Solution

Remote control does not work

• Change the batteries.

• Check if batteries are installed correctly.

• Check if main power is connected.

• Check if there are some items between remote sensor and remote control.

 ○ Poor Signal

• This is usually caused by interference from electronic equipments or radio interference sources.

■ Picture & Sound / Solution

○ No picture, no sound

• Check the signal source.

• Plug another electrical device into the outlet to check if it is working or turned on.

• Check if power plug is in good contact with the outlet.

○ No sound, picture OK

• If no sound, unmute the sound or increase the volume.

• Open the sound menu and adjust ‘Balance’.

○ Abnormal picture

• For no color or bad picture quality, you may:

1. Adjust the color option in menu settings.

2. Keep the TV at a sufficient distance from other electronic products.

3. Try another channel.

• Bad TV signal (Display mosaic or snowflakes)

1. Check the signal cable and adjust the antenna.

2. Fine tune the channel.

3. Try another channel.

■ Media Player / Solution

○ ‘This file is invalid’ /’Unsupported audio’ appears, or audio is normal but video is abnormal, or video is normal but audio is abnormal

• The media file maybe damaged, check if the file can be played on the PC.

• Check if video and audio codec is supported.

■ Network / Solution

○ Network failure

• Check if the router works well.

• Make sure the TV has connected to the router successfully.

■ Browser/Solution

○ Web page can not be displayed completely

• Some third-party extensions of the current web page may not be supported, and please close the current web page.

○ Browser is forced to be shut down

• The current web page may include too many contents which cause there isn’t sufficient memory, and the browser is closed.