Guide to Coocaa TV Warranty Claims: Requirements & Procedures

Hey there, fellow tech enthusiasts, here’s a Guide to Coocaa TV Warranty Claims! So, you’ve got a Coocaa TV and something’s gone wrong? Don’t worry, it happens! But before you start panicking, let’s talk about how to get things sorted out and done.

First things first, where in the world are you? Coocaa TVs are available in quite a few countries, so the warranty process might vary slightly depending on your location.

Philippines: Guide to Coocaa TV Warranty Claims – Requirements & Procedures

For our friends in the Philippines:

• Where to buy: You’ll likely find your Coocaa TV on popular online platforms like Lazada, Shopee, and TikTok Shop.
• Warranty Requirements: The most crucial document you’ll need is your official receipt issued by the Bureau of Internal Revenue (BIR). This is your proof of purchase.
• Service Center: Coocaa is a subsidiary of Skyworth, so you’ll need to contact Skyworth’s service center for warranty claims.

Now, let’s break down the Coocaa TV Warranty Claims process:

1. Gather Your Information:

• Your Name:
• Contact Number:
• TV Model:
• TV’s Serial Number: (Usually found on a sticker on the back of the TV)
• Date of Purchase:
• A clear description of the fault: Be as specific as possible!
• Exact Address where the TV is Located: Including any helpful landmarks.

Kindly, fill out this form to request for a home service. https://skyworthphilippines.com/customer-information/

2. Contact Skyworth:

• Contact Numbers:
  • Hotline Number: (02) 8555-1555
  • Mobile Number (SUN): 0925-834-8502
  • Mobile Number (GLOBE): 0917-861-2605
  • Mobile Number (SMART): 0919-994-4710
• Time of Call:
  • Monday to Friday: 9:00 a.m. to 5:00 p.m.
  • Saturday: 9:00 a.m. to 3:00 p.m.

3. Explain the Issue:

• Clearly and concisely explain the problem with your TV to the customer support representative.

4. Next Steps:

• The Skyworth team will assess your claim and guide you through the next steps.
• In most cases, they will arrange for a repair or replacement.

Tips for a Smooth Claim:

• Keep your receipt safe: This is your most important document.
• Take photos or videos of the issue: This can be helpful for diagnosis.
• Be patient: It may take some time to resolve the issue.
• Be polite and cooperative: This will make the process much smoother.

Important Note:

• Turnaround Time: Home service typically takes 2-3 days in Metro Manila and 3-5 days outside NCR and provincial areas.
• Coocaa Warranty Policy: Check the Coocaa warranty policy.

I hope this guide helps you navigate the warranty claim process for your Coocaa TV. If you have any further questions, don’t hesitate to reach out to Skyworth’s customer support.