SkyworthCare User Manual for ASC

Download SkyworthCare App

Use the following URL to download mobile app, supported platform include Apple iOS device and Android device.

Scan this QR code, it will be redirected to the same download page. Select the icon that match your phone operating system(iOS, Android).

ASC Accept/Reject SC

This is a SkyworthCare System User Manual for ASC Repair Workflow. ASC can use PC web portal or mobile app to view and accept service calls.

1. On PC web, select [Service Call] moudule on the left panel and select [Service Call] menu to view lists.
On the displayed list, click on the drop down icon to accept or reject SC.

2. ASC use mobile app [Skyworth Care App] to view and accept service calls.

On mobile app, after login, select ASC Approval, the result page will only show service calls in this status.

Assign Technician

On service call list，click the SC you want to send.

• On the service call detail page, scroll down to the bottom and click Assign Technician icon.
  
• Select technician on the pop up page.
  
• Click on submit
  

Book 1st Appointment

Go to the service call list and find the service call work orders in the “To be Appointed” status.

1. Service Call Appointment
   Click the “Appointment” button on the service call card or click the service call card to enter the service call details, and then click the “Appointment” button at the bottom of the service call details.
   Service Call List Appointment
   
   Service Call Details Appointment
   
2. Fill in the Appointment Type
   Click “please select” on the right, select the appointment type, and then click “confirm”.
   
   2.1. Select “On-site Inspection”. The status of the service call in the next step will be “To checkup”.
   
   2.1. Select “On-site Repair”. The status of the service call in the next step will be “To Repair”.
   
3. Fill in the Appointment Time
   Click “please select” on the right, select the appointment date, and then click “confirm”.
   
   
4. Fill in the Supplementary Appointment Information (Optional)
   
5. Click “Save” to Save After Filling in the Information
   

Checkup

Go to the service call list and find the service call orders in the “To Checkup” status.

Click the [To Checkup] button on the service call card

Complete the checkup form:

• Fill in the checkup start time and end time.
  The end time by default will be the current time, please check and correct the start time.

• Fill in the Fault Information
  
• Fault Location
  Click “Please Enter” on the right side of “Fault Part” and enter the fault location.
• Determine the Fault Phenomenon
  Click “Fault Phenomenon” and select the fault phenomenon.
  
• Determine the Fault Location
  
• Select the Repair Measure
  Click “Treatment Method” and select the maintenance measure.
  

In the “remark” option, click “Please Enter” to fill in the supplementary fault information.

Upload photos of checkup
Click “+”, take photos and upload them. A maximum of 4 pictures can be uploaded for the checkup form.

Add Additional Fault Information
Click the arrow on the right side of “No.2” or “No.3” to continue filling in other fault information.

Determine Whether the product can be repaired
This is very important and will affect the flow of the SC.

• Select “Yes” if it can be repaired.
  
• Select “No” if it cannot be repaired, and enter the reason for non-repairability in “Unrepaired Reason”.
  

1. Fill in the Spare Part Information
   

Determine Whether Spare Parts are Needed.

• Select “YES” if new part order is needed. Select “No” if you use existing part stock.
  
• Enter the Spare Part Name
  Click “Please Enter” on the right side of “Defective Part” and enter the spare part name.
• Select the Spare Part
  Click “Part Code”, select the corresponding spare part code, and click “confirm” to confirm. The “Part” and “Part Category” information will be brought out.
• Fill in the Spare Part Quantity.
  The default value of “Parts Quantity” is 1. Click to modify.

Click the “Check Up” button at the bottom to submit after filling in all the information.

Receive Parts

ASC and Technician can use mobile app to check part order list and its status.
For orders that has been shipped, ASC/Technician can confirm receipt using app.

Click on the Parts tab to go to the parts list, where you can view the progress of parts applications, including four statuses: all, under evaluation, shipped, and receipt.

[All] displays all records of parts applications. The number on the right represents the number of application times. Click on the search bar to enter keywords for query.

Click on the parts card to view details.

[Under Evaluation] displays the parts order in review.

[Shipped] displays the status that the parts have been shipped. This status allows for confirmation of receipt.

To confirm receive part, click on the parts card to enter the details, and then click “Sign for” at the bottom of the details.

• Confirm the quantity of receipt.
  
• Click “+” to take photos and upload the receipt voucher (optional).
  
• After filling in the information, click “receipt” to sign for the receipt. After the parts are signed for, the corresponding service call status will be updated to the secondary appointment status.
  

[Receipt] displays the service calls with the status of having been signed for.

Submit Repair Result

Go to the service call list and find the service call work orders in the “To Repair” status.

Completion of Service Call on Service Call Card
Click the “Service Report” button on the service call card || Click the service call card to enter the service call details, and then click the “Service Report” button at the bottom of the service call details.
Completion of Service Call on Service Call Card

Completion of Service Call on Service Call Details

Fill in the Basic Repair Information

• Determine whether it can be repaired. Select “Yes” if it can be repaired, and “No” if it cannot.
• Fill in the completion information. Click “please Enter” under “completed remarks” and enter the completion information.

Fill in the Repair Information

• Click “Solution” and select the repair plan.
  
• Fill in the name of the repair parts. Click “please Enter” on the right side of “Repair parts name” and enter the name of the parts.
• Fill in the detailed repair information. Click “please Enter” under “Repair Details” and enter the detailed repair information.

Upload the photos of the repair. Click “+” to take photos and upload them. At least 4 photos should be uploaded.

• Click “Submit” to submit after filling in the completion information.

Where is the sales area in the new system？

• When you create service call, and select regions (country, province, city), the system will match code of sales area, and display it on the Sales area box. This is the one used when sending part orders and return/exchange order to SAP.
• In the old system, sales area need to be manually selected, and displayed like this: